To begin with, thanks for purchasing beauty item(s) from our store (https://www.missorgeouss.com).
All order(s) will apply to this refund or return policy. While the order is placed, you'll be deemed to agree with this policy. If you aren't satisfied with the item(s) or there're any problem(s) with item(s), please contact our customer service via email (email@example.com) within 3 days after recieving it. Please kindly note that if you are unable to provide us with clear pictures or videos of item(s) for issue(s) judgment or your application time is exceeded the after-sales acceptance period then the application will be considered invalid.
1. Can I change or cancel my order?
Once you've placed an order, you can't change it, but you can amend your contact and delivery details.
2. Can I add item(s) to my order?
Generally, item(s) can't be added after an order is placed. Therefore, we sincerely suggest you to place a brand new order for them.
3. Can I remove item(s) from my order?
If you need to cancel item(s) from an order, please contact our customer service as soon as possible. Once the item(s) is shipped, no changes can made.
4. How do I change my delivery address?
If your order hasn't been shipped yet, you can contact us via email (firstname.lastname@example.org) to change the delivery address.
About After-sales Service
|Duration||Reason||Required Condition of Item(s)||Solution||Who Pay Shipping fee|
|within 3 days after delivered||wrong item(s) sent||unused and with original package||resent or refund||merchant|
|within 3 days after delivered||damaged||no requirement||resent or refund||merchant|
|within 3 days after delivered||defective||no requirement||resent or refund||merchant|
|within 3 days after delivered||expired||no requirement||resent or refund||merchant|
|within 3 days after delivered||not working||no requirement||resent or refund||merchant|
|within 3 days after delivered||dislike / non-quality issues||unused and with original package||return and refund||customer (Including round-trip shipping fee)|
For health and shipping reasons, the following items are unable to offer refund or exchange:
1. custom made item(s).
2. used item(s).
7/F, No.108, Dagang Street, Baiyun District, Guangzhou, Guangdong province, China.
After your package is returned to the return address and checked and accepted by the warehouse colleague(s), we will process the return refund or exchange application. Your refund amount will be returned to the payment card/account you used to pay for the order(s).
|payment method||processing time||when will it reach my account|
|PayPal account||up to 14 working days||within 5-7 days|
|PayPal card||up to 14 working days||within 5-7 days|
|Credit card||up to 14 working days||within 2-30 days|